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Evidence Guide: LMTTF3001A - Identify customer requirements (on site)

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LMTTF3001A - Identify customer requirements (on site)

What evidence can you provide to prove your understanding of each of the following citeria?

Approach customer and initiate process

  1. Contact and rapport is established with the customer
  2. Personal identification is provided and purpose of visit confirmed
  3. Process for ascertaining customer's needs is explained
  4. Permission is obtained to inspect location, take measurements and gather relevant information
Contact and rapport is established with the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal identification is provided and purpose of visit confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process for ascertaining customer's needs is explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Permission is obtained to inspect location, take measurements and gather relevant information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain detailed information from customer

  1. Customer requirements are identified by gathering detailed information from customer
  2. Preliminary product information and options are presented and discussed with customer
  3. Customer requirements are documented
Customer requirements are identified by gathering detailed information from customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Preliminary product information and options are presented and discussed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer requirements are documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct site inspection

  1. Ladders or steps are used in accordance with OHS practices where necessary
  2. Ladders, steps or bosun's chair are appropriately selected to enable inspection of site and taking of measurements
  3. Ladder or other device is secured and adequately supported
  4. Appropriate barriers and signs are erected when operator is overhead
  5. Assistance is used as necessary when working above ground or deck
  6. Safe anchor points for products or other relevant architectural or marine structural equipment are identified
  7. Measurements are taken and special features likely to affect installation of products or their performance in service are noted
  8. Results of inspection are recorded
  9. Items shifted or removed during the information gathering process are replaced
  10. Customer equipment used in the inspection process is returned
  11. Customer is notified when operator is leaving the site
Ladders or steps are used in accordance with OHS practices where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ladders, steps or bosun's chair are appropriately selected to enable inspection of site and taking of measurements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ladder or other device is secured and adequately supported

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate barriers and signs are erected when operator is overhead

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance is used as necessary when working above ground or deck

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe anchor points for products or other relevant architectural or marine structural equipment are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measurements are taken and special features likely to affect installation of products or their performance in service are noted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Results of inspection are recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items shifted or removed during the information gathering process are replaced

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer equipment used in the inspection process is returned

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer is notified when operator is leaving the site

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to:

interpret work requirements

interpret specifications and instructions for products and materials offered to customers

conduct an inspection of the site to determine work requirements

arrange and adapt to work area, to enable inspection to be conducted safely and efficiently

document and communicate work related information; including measurements, specifications, customer details and requirements

comply with all relevant safety requirements including safe use of ladders, steps, measuring tools (including laser devices), and other equipment

Consistently applies skills and knowledge when:

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas, materials and equipment, and to information on workplace practices and OHS practices.

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units. However, it may be found convenient to assess it in conjunction with LMTTF2005A Translate information into measurements or diagrams.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Demonstrates knowledge of:

hazards associated with working at heights

range of products and services offered by the workplace

principles of operating products and equipment

types of materials and their applications

limitations of canvas and other materials used

types of strengthening and fastenings

the service life of different materials

instruments and techniques for measuring

mathematical processes

mathematical formulae (eg areas, volumes)

labour rates and approximate costs of products and materials

power sources such as single phase, three phase, and weather protected outlets

environmental requirements of relevant industry and workplace procedures

general industry housekeeping policies and procedures

OHS practices, including hazard identification and control measures

quality practices

workplace practices

practices for recording and reporting

Demonstrates skills to:

locate and interpret technical information about products, materials, equipment, and operating procedures

greet customer in an appropriate manner

demonstrate product knowledge

identify and confirm customer needs

ask appropriate questions

clarify areas of ambiguity

provide feedback to customer

estimate costs

read, interpret, and follow information on work specifications, standard operating procedures and work instructions, and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OHS practices

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Customer requirements may include

types of materials

types of products and equipment

operating principles and mechanisms

costs

timelines

colours

size, dimensions, shape

delivery and installation dates

installation procedure to be followed

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise